Residential Support

Elevating Competence and System Sustainability

The efficacy of an AS/RS doesn’t merely depend on its technical specifications or how well it’s been installed; it also significantly depends on how adeptly it is maintained and operated. Our Residential Support service is designed to increase the understanding and capabilities of your maintenance staff.

How it Works

Our experienced technicians understand the intricacies of AS/RS systems and the potential challenges your team might face. Recognizing the crucial importance of proper system maintenance and the role of competent maintenance personnel, we’ve implemented this service in order to increase the value of your maintenance team.

One of our technicians will travel directly to your site, ensuring that the support is contextual and relevant to your specific AS/RS setup. The hands-on support will focus on:

  • SRM Component Recognition: Equip your team with the ability to recognize and understand various SRM (Storage and Retrieval Machine) components. This foundational knowledge is necessary to gauge the overall health of your system and identify potential points of concern.
  • Preventative Maintenance Inspection: Maintenance isn’t just about addressing existing issues—it’s also about preemptively identifying and avoiding potential problems. Our technician will demonstrate how to perform a meticulous preventive maintenance (PM) inspection on an SRM, ensuring the system’s longevity and optimal performance.
  • Troubleshooting Using Schematics: Understanding a system’s schematics can significantly expedite the troubleshooting process. Our support delves deep into both German and American schematics, enabling your team to efficiently identify and address issues.
  • Interpreting the 4TIER Solutions Service Report: Our technician will guide your team through the report, highlighting how to read, interpret, and identify key components, ensuring a clear understanding of the system’s status and any recommended actions.

Why Invest in AS/RS Support?

Optimal System Performance: A well-maintained AS/RS consistently performs better. Trained residential support can ensure the system operates at peak efficiency, minimizing downtime and optimizing productivity.

Cost Savings: Proactive maintenance and timely troubleshooting can save significant costs in the long run. By addressing potential problems early on, you can avoid the more substantial expenses associated with major repairs or system replacements.

Extended Equipment Lifespan: Regular, competent maintenance can extend the life of your AS/RS, ensuring that you get the best return on your investment.

Empowered Staff: By understanding their equipment inside and out, your team can operate with greater confidence, make informed decisions, and contribute more effectively to the system’s upkeep.


Our trained residential support program is designed to equip your team with the necessary expertise to ensure your AS/RS system not only meets but exceeds its potential.

Frequently Asked Questions

The 4TIER Solutions training program offers a comprehensive approach to AS/RS understanding and maintenance. Key areas covered include SRM component recognition, hands-on guidance on conducting a preventive maintenance (PM) inspection on an SRM, troubleshooting techniques using both German and American schematics, and expert insights on reading and interpreting the refined 4TIER Solutions service report. Our aim is to equip your team with a holistic understanding of the system to ensure its optimal operation and longevity.

Absolutely! One of our experienced technicians will travel directly to your site, ensuring that the training is tailored and relevant to your particular AS/RS configuration. This on-site approach guarantees that the training is contextual, addressing the specific needs and challenges your team may face with your system.

Investing in the 4TIER Solutions training program offers multiple long-term benefits. By ensuring your team understands the system intricacies, you can expect optimal system performance, minimized downtime, and extended equipment lifespan. Additionally, proactive maintenance and adept troubleshooting can lead to significant cost savings by addressing potential issues before they escalate. Empowered with knowledge, your team will operate with increased confidence and efficiency, contributing to the overall success and sustainability of your operations.